Companies have lost the human touch in customer experience – PwC survey

розміщено в: Галузевий радар | 0

The survey, 'Experience is Everything', finds that in an age of chatbots, digital payments, artificial intelligence (AI), the Internet of Things (IoT) and Big Data, companies need to work harder to strike the right customer experience (CX) balance. Price and quality remain top of mind when consumers make …

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